Shipping & Returns

Thank you for choosing Lo Vine! We aim to provide you with a seamless shopping experience and ensure that your orders are delivered to you in a timely and efficient manner. Please take a moment to review our shipping policy:

USA: Please allow up to 1-2 business days for your order to be processed and shipped.
International:  Please allow up to 4-7 days for your order to be processed and shipped.

International Orders: Please be aware that we are not responsible for paying any import fees, taxes, or duties imposed by your country's customs agency. These fees must be paid by the customer upon delivery. We will not issue refunds for any international orders due to unpaid customs fees.

Lost Packages: Once your order is in the hands of USPS, UPS, or DHL, we are not responsible for any lost or damaged packages during transit. However, we will do our best to assist you in filing a claim with the shipping carrier to recover your lost package.

If you have any questions or concerns regarding your order, please do not hesitate to contact us at support@officiallovine.com. We are always here to help!

Thank you for shopping with Lo Vine.

Starting online returns is easy  

• Enter your email address and verification code to sign in. 
• Go to your order history, select the order and items you want to return or exchange, and follow the instructions, only 4 steps complete the returns request and submit. 
• Once your request is approved, you will get email update notifications with shipping guidelines.

What items are returnable? (eligible for returns) 

• 7-day return policy, which means you have 7 days after receiving your item to request a return. 
•  In unused and resalable items, or defective items. 
•  In the original packaging with all the tags intact. 
• You’ll also need the receipt or proof of purchase.  

Damage 

• If the purchased product is faulty, reach out to us within 7 days of the delivery date.   

Exchanges 

The fastest way to ensure you get what you want is to return the item you have; we allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replacement item will be shipped to you. 

Refund solutions  

• Refund to store gift card.
• Refund to your store discount.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@officiallovine.com